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Here you will find contact details for our services and the markets we work in.

Borsen, a New York state chartered bank, and its wholly-owned subsidiary Borsen service 1-4 family residential mortgages. If you reside in New York or Vermont, your mortgage is serviced by Borsen. Mortgage customers in all other states and the District of Columbia may be serviced by Borsen Mortgage. Please refer to your monthly statement for the name of your Servicer.

You may contact us by calling our Customer Contact Center at 44-123456789. You may also utilize our automated phone system 44-123456789 or our Online Banking service both of which are available 24 hours a day, 7 days a week to access your accounts.

To contact us by mail, please refer to the addresses below:

Residential Mortgage Payments

All scheduled payments must be mailed to:
Leathermarket court 53,
London, SE1TD5, United Kingdom

Errors/Information/Complaints Mailing Address

(Please refer to the addresses above to make a payment)
Leathermarket court 53,
London, SE1TD5, United Kingdom

The payment must be equal to or greater than the payment due or it will not be posted to your account. It will go to a suspense account and will not advance the due date until additional funds to total a full payment are received. If the difference due is not received before the end of your grace period, late fees may be charged.

Provided you successfully submit your one-time payment request prior to 8:00 pm Eastern Time on a banking day, your loan account will be credited with your payment as of the date you enter in the “Post my Payment on the Following Date” space on the account activity page. However, requests by you to post your payment on a non-banking day or requests for same day payment made after 8:00 pm Eastern Time on a banking day will be credited to your loan account on the next banking day. Your financial institution may not reflect this transaction on your deposit account for up to two (2) business days after the request is sent to your financial institution for a transfer of funds.

You are allowed one Online Mortgage Payment per day. You can also make an extra principal payment when making a same-day online mortgage payment via Online Banking. The total combined payment cannot be more than $10,000.00 per day.

Once a year you will receive an escrow analysis statement that is required by the Real Estate Settlement Procedures Act (RESPA). This statement represents how your escrow payment, which is a portion of your monthly mortgage payment, will be collected and disbursed during the upcoming year. Your escrow account is used to pay real estate taxes, hazard insurance, mortgage insurance and any other escrow-related items that need to be paid through out the year.

Each year an escrow analysis is performed approximately 30 days prior to the anniversary of your first payment due date.  The total annual escrow disbursements and deposits anticipated for the following 12 months are displayed disclosing either a projected surplus or shortage.

Once a year you will receive an escrow analysis statement that is required by the Real Estate Settlement Procedures Act (RESPA). This statement represents how your escrow payment, which is a portion of your monthly mortgage payment, will be collected and disbursed during the upcoming year. Your escrow account is used to pay real estate taxes, hazard insurance, mortgage insurance and any other escrow-related items that need to be paid through out the year.

Each year an escrow analysis is performed approximately 30 days prior to the anniversary of your first payment due date.  The total annual escrow disbursements and deposits anticipated for the following 12 months are displayed disclosing either a projected surplus or shortage.

Once a year you will receive an escrow analysis statement that is required by the Real Estate Settlement Procedures Act (RESPA). This statement represents how your escrow payment, which is a portion of your monthly mortgage payment, will be collected and disbursed during the upcoming year. Your escrow account is used to pay real estate taxes, hazard insurance, mortgage insurance and any other escrow-related items that need to be paid through out the year.

Each year an escrow analysis is performed approximately 30 days prior to the anniversary of your first payment due date.  The total annual escrow disbursements and deposits anticipated for the following 12 months are displayed disclosing either a projected surplus or shortage.

Only if the property is in a required flood zone determined by FEMA.

Once a year you will receive an escrow analysis statement that is required by the Real Estate Settlement Procedures Act (RESPA). This statement represents how your escrow payment, which is a portion of your monthly mortgage payment, will be collected and disbursed during the upcoming year. Your escrow account is used to pay real estate taxes, hazard insurance, mortgage insurance and any other escrow-related items that need to be paid through out the year.

Each year an escrow analysis is performed approximately 30 days prior to the anniversary of your first payment due date.  The total annual escrow disbursements and deposits anticipated for the following 12 months are displayed disclosing either a projected surplus or shortage.

When comparing the disbursements made and future estimated payments against the amount of escrow money being contributed monthly, a shortage in the amount of money required has been identified. Most likely there was an increase in property taxes and/or hazard insurance premiums.

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